1. Orders & Order Acceptance

All orders placed through the Florist Phuket website are subject to product availability, flower availability and successful payment confirmation.

An order will be processed after the required payment has been received and confirmed by Florist Phuket.

We reserve the right to decline or cancel an order when circumstances prevent us from fulfilling the requested product or delivery service.

2. Flower Products & Product Images

Flower arrangements displayed on our website are representative examples of the products we offer.

Because flowers are natural and seasonal products, the actual arrangement may vary slightly from the website image.

• Flower colour may vary slightly.
• Flower size and shape may vary.
• Foliage and greenery may vary.
• Seasonal flowers may not always be available.
• Minor differences in arrangement style may occur.

Our florists will make every reasonable effort to maintain the overall appearance, quality, value, colour concept and design style of the selected product.

3. Flower & Product Substitution

Occasionally, a particular flower, colour, accessory or material may be unavailable due to seasonal conditions or supplier availability.

In such circumstances, Florist Phuket may substitute the unavailable item with another suitable item of comparable quality and value.

4. Delivery

Florist Phuket provides flower and gift delivery throughout Phuket, including hotels, resorts, villas, homes, offices, hospitals, restaurants and event venues.

We will make reasonable efforts to deliver orders on the requested delivery date. However, a specific delivery time cannot always be guaranteed.

Delivery may be affected by circumstances including:

• Traffic and road conditions.
• Weather conditions.
• Recipient availability.
• Hotel, resort or property access restrictions.
• Hospital delivery policies.
• Incorrect or incomplete delivery information.
• Other circumstances outside our reasonable control.

5. Customer & Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

This may include:

• Recipient's full name.
• Complete delivery address.
• Recipient's telephone number.
• Hotel, resort or villa name where applicable.
• Room number where applicable.
• Useful delivery instructions.

Florist Phuket cannot be held responsible for delays, unsuccessful delivery or additional delivery difficulties caused by incorrect or incomplete information supplied by the customer.

6. Hotel & Resort Deliveries

Hotel and resort security procedures may affect how flowers are delivered. Some properties do not allow delivery personnel to enter guest rooms or private areas.

When direct delivery is not permitted, flowers may be left with the reception, concierge or another designated location for the hotel staff to contact the recipient.

Florist Phuket cannot be held responsible for delays or unsuccessful delivery caused by hotel security procedures or property policies.

7. Hospital Deliveries

Hospital policies may restrict flower deliveries to certain departments, wards, rooms or facilities.

Customers should check the hospital's delivery policy before placing an order. Florist Phuket will make reasonable efforts to follow the hospital's delivery procedures.

8. Changes to an Order

If you need to change your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes, subject to flower availability and the status of the order.

Once an order has entered the preparation, production or delivery process, changes may no longer be possible.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible.

Whether a cancellation can be accepted depends on the scheduled delivery date, time remaining before delivery, flower availability and whether the order has already been purchased, prepared or dispatched.

Once an order has entered preparation or delivery, cancellation may no longer be possible.

For full details regarding cancellation and refunds, please refer to our Refund & Cancellation Policy .

10. Refunds

Refund requests are handled in accordance with our Refund & Cancellation Policy.

Due to the perishable nature of fresh flowers, customers should contact Florist Phuket as soon as possible if there is a significant problem with an order.

11. Damaged or Incorrect Orders

If flowers arrive significantly damaged or there is a substantial problem with an order, please contact us promptly.

To help us review the issue, customers may be asked to provide:

• Order number.
• Recipient's name.
• Delivery date.
• Description of the problem.
• Photographs of the flowers or delivered product.

Depending on the circumstances, an appropriate solution may include replacement flowers, redelivery, partial refund or full refund.

12. Customer Complaints

Customers should contact Florist Phuket promptly if they experience a significant problem with their order.

We will review each situation individually and determine an appropriate solution based on the circumstances of the order.

13. Limitation of Responsibility

Florist Phuket is not responsible for delays, unsuccessful deliveries or service interruptions caused by circumstances outside our reasonable control.

Such circumstances may include:

• Severe weather conditions.
• Unexpected traffic or road conditions.
• Incorrect customer information.
• Recipient unavailability.
• Hotel or property restrictions.
• Hospital restrictions.
• Unexpected operational circumstances.
• Other events beyond our reasonable control.

14. Website Information & Pricing

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, occasional changes or errors may occur due to seasonal flower availability, supplier changes, product updates or operational requirements.

Florist Phuket reserves the right to correct errors and update website information when necessary.

15. Website Use

Customers agree to use the Florist Phuket website lawfully and not to misuse, interfere with or attempt to disrupt the website, ordering system or services provided by Florist Phuket.

16. Acceptance of These Terms

By using this website or placing an order with Florist Phuket, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not place an order through the website.