1. Information We May Collect

When you place an order, contact us or use our website, we may collect information necessary to provide our services.

This information may include:

• Full name.
• Email address.
• Telephone number.
• Billing or delivery address.
• Recipient's name and contact information.
• Hotel, resort or villa information.
• Order and product information.
• Delivery instructions.
• Payment confirmation information.
• Messages or communications sent to us.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by your browser, device or website services.

This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Date and time of visits.
• General website usage information.
• Technical and diagnostic information.

3. How We Use Your Information

We use personal and technical information only for legitimate business, customer service and website-related purposes.

We may use your information to:

• Process and manage your orders.
• Confirm payments.
• Arrange flower and gift deliveries.
• Contact you regarding your order.
• Respond to customer enquiries.
• Provide customer support.
• Handle cancellations, refunds or order issues.
• Improve our website, products and services.
• Maintain website security.
• Comply with applicable legal requirements.

4. Delivery Information

To complete a flower or gift delivery, we may need to share relevant delivery information with our delivery personnel or service providers.

Depending on the delivery location, this may include the recipient's name, telephone number, hotel or resort name, room number, address and delivery instructions.

5. Payment Information

Online payments may be processed through third-party payment providers.

Florist Phuket does not intend to store customers' complete credit card information on our website.

Customers should never send full credit card numbers, card security codes, passwords or other highly sensitive payment information through email, WhatsApp, LINE or other messaging services.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve the customer experience.

Cookies may also be used by certain third-party services integrated with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

7. Analytics & Website Services

We may use third-party analytics or website services to understand how visitors use our website and to help us improve website performance, usability and services.

These services may collect technical information such as browser, device, IP address, pages visited and general usage information.

8. Sharing of Personal Information

We do not sell customers' personal information.

We may share necessary information with trusted third parties when required to provide our services.

This may include:

• Flower delivery personnel.
• Payment service providers.
• Website and technical service providers.
• Business service providers assisting with customer orders.
• Professional or legal advisers where necessary.
• Government authorities where legally required.

9. Legal Disclosure

We may disclose personal information where required or permitted by applicable law, including when responding to valid requests from government authorities, law enforcement agencies or courts.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained where necessary for order management, customer service, accounting, business records, dispute resolution, security or compliance with applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Ask questions about how your information is used.
• Withdraw consent where applicable.

To make a privacy-related request, please contact us using the contact information below.

13. Children's Privacy

Our website and services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

We are not responsible for the privacy practices, content or security policies of third-party websites. Customers should review the privacy policies of those services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable legal requirements.

Any updated version will be published on this page. Customers are encouraged to review this page periodically for the latest information.

16. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request or have concerns about how your personal information is handled, please contact Florist Phuket.