Refund & Cancellation Policy

At Florist Phuket, we carefully prepare every order to provide fresh flowers and a high-quality customer experience.

Because flowers are fresh and perishable products, our cancellation and refund conditions are different from those applicable to ordinary non-perishable goods.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests will be reviewed according to:

• Scheduled delivery date

• Time remaining before delivery

• Whether flowers have already been purchased

• Whether the arrangement has already been prepared

• Whether the order has already been dispatched

Once an order has entered preparation or delivery, cancellation may no longer be possible.

Refund Eligibility

Where a refund is approved, the amount refunded will depend on the circumstances of the cancellation or service issue.

Refunds may be issued to the original payment method where practical.

Damaged or Incorrect Flowers

If your flowers arrive significantly damaged or there is a substantial problem with your order, please contact us as soon as possible.

Please provide:

• Order number

• Recipient's name

• Delivery date

• Description of the problem

• Photographs of the flowers

Photographs help our team assess the condition of the arrangement and determine an appropriate solution.

Quality Complaints

For quality-related complaints, customers should contact us within 48 hours of delivery.

We may offer an appropriate solution depending on the circumstances, which may include:

• Replacement flowers

• Redelivery

• Partial refund

• Full refund

The appropriate solution will depend on the nature and severity of the issue.

Flower Substitution

Seasonal flowers may occasionally be unavailable.

If a specific flower is unavailable, we may substitute it with another flower of comparable quality and value while maintaining the overall style and appearance of the arrangement.

Normal seasonal variation does not normally qualify for a refund.

Delivery Problems

A refund may not be available when unsuccessful delivery is caused by:

• Incorrect delivery information

• Incorrect recipient information

• Recipient unavailable

• Recipient refusing delivery

• Hotel or property access restrictions

• Hospital delivery restrictions

• Customer-provided incorrect telephone number

• Failure to provide necessary delivery instructions

Our team will make reasonable efforts to resolve delivery problems where possible.

Refund Processing Time

Approved refunds will be processed as soon as reasonably possible.

The time required for the funds to appear in the customer's account may depend on the payment provider, bank, or card issuer.

How to Request a Refund

Please contact Florist Phuket and provide your order number together with details of your request.

Our team will review the request and contact you regarding the appropriate resolution.

Important Notice

Due to the perishable nature of fresh flowers, customers should contact us promptly if they experience any problem with their order.

We reserve the right to review each case individually based on the circumstances of the order.