Terms & Conditions

Welcome to Florist Phuket.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Orders

All orders are subject to product and flower availability.

An order becomes eligible for processing after the required payment has been successfully received and confirmed.

2. Product Images

Flower arrangements shown on our website are representative examples.

Because flowers are natural products, the actual arrangement may vary slightly in:

• Flower colour

• Flower size

• Flower shape

• Foliage

• Arrangement style

• Seasonal availability

Our florists will make reasonable efforts to maintain the overall appearance, quality, value, and design concept of the selected product.

3. Flower Substitution

If a particular flower or material is unavailable, Florist Phuket may replace it with a suitable alternative of comparable quality and value.

The substitution will be made while maintaining the overall style and colour concept of the arrangement whenever reasonably possible.

4. Delivery

We will make reasonable efforts to deliver orders on the requested delivery date.

Delivery times may be affected by traffic, weather, property restrictions, recipient availability, and other circumstances outside our reasonable control.

5. Customer Information

Customers are responsible for providing accurate recipient and delivery information.

Florist Phuket cannot be held responsible for unsuccessful delivery caused by incorrect or incomplete information supplied by the customer.

6. Hotels and Resorts

Hotel security and property policies may affect delivery procedures.

Flowers may need to be left with reception, concierge, or another designated area if direct room delivery is not permitted.

7. Hospitals

Hospital policies may restrict flower deliveries to certain departments or rooms.

Customers should check the hospital's policies when necessary.

8. Order Changes

Customers should contact us as soon as possible if they need to change an order.

Changes may not be possible once an order has entered the preparation or delivery process.

9. Cancellation

Cancellation requests must be submitted as soon as possible.

Whether a cancellation can be accepted depends on the status of the order and how close the request is to the scheduled delivery date.

10. Refunds

Refund requests are handled according to our Refund & Cancellation Policy.

11. Customer Complaints

If there is a significant problem with an order, customers should contact us promptly and provide the order number and relevant information.

Photographs may be requested to help us assess the issue.

12. Limitation of Responsibility

Florist Phuket is not responsible for delays or unsuccessful deliveries caused by circumstances outside our reasonable control, including severe weather, traffic conditions, incorrect customer information, recipient unavailability, hotel or hospital restrictions, or other unforeseen circumstances.

13. Website Information

We make reasonable efforts to ensure that product descriptions, prices, and website information are accurate.

However, occasional errors or changes may occur due to seasonal flower availability, supplier changes, or operational requirements.

14. Acceptance

By placing an order through our website, you confirm your acceptance of these Terms & Conditions.

If you do not agree with these terms, please do not place an order through the website.